by Erick Ryan Walker | Jun 5, 2026 | Uncategorized
Imagine two new brands launching in the same product category during the same week. Brand A launches with premium packaging from day one. Every order arrives in a carefully designed box with branded tissue paper, a personalized thank-you card, and a presentation that...
by Erick Ryan Walker | Jun 5, 2026 | Uncategorized
Picture a customer picking up a boxed lunch from a busy café during the lunch rush. Their sandwich, side salad, and cookie are neatly packed inside a single box with a built-in handle at the top. They grab the handle with one hand, carry their coffee in the other, and...
by Erick Ryan Walker | Jun 5, 2026 | Uncategorized
An ecommerce brand recently discovered that nearly 8% of its orders were generating damage complaints. The surprising part? The products weren’t particularly fragile. The problem was the packaging. The company had been using generic mailer boxes purchased in...
by Erick Ryan Walker | Jun 5, 2026 | Uncategorized
A subscription brand I worked with hit a familiar growth milestone. Subscriber numbers were climbing every month. Product sourcing was improving. Marketing was working. Revenue looked healthy. Yet customer retention wasn’t where it should have been. The problem...
by Erick Ryan Walker | Jun 5, 2026 | Uncategorized
A CBD oil brand came to me with a frustrating problem. The product itself was strong. Third-party testing was in place. Ingredients were clearly sourced. Potency options were competitive. On paper, everything looked right. Yet retail performance was flat. During a...
